Terms & Conditions

Last Updated: July 2025

By Booking with MW Installation (online, verbally, or in writing), you agree to the following Terms & Conditions. These apply to you and any party you represent, including payment obligations and conduct expectations.

1. 100% Satisfaction Guarantee

We promise high standards on every job. If anything falls short, tell us straight away. We’ll fix it within 48 hours or apply a time-based discount—no refunds. If you can't inspect the work immediately, let us know in advance and request a guarantee extension.

2. Price Quotations

Quotes are based on your description. If extra work is needed on arrival, additional charges may apply.

3. Valuables and Sentimental Items

Please point out any fragile or valuable items. If possible, store them safely before we begin. We may skip areas that feel risky to avoid damage.

4. Right to Refuse Service

We reserve the right to cancel the appointment if the property is unsafe, contains illegal items, or poses a health risk. In these cases, full payment may still be required.

5. Pictures & Videos

We may take photos or videos for documentation. These won’t be shared online unless you give permission. All media is stored securely for up to 2 years.

6. Sensitive Electrical Equipment

Testing may affect devices like USB hubs, LEDs, computers, etc. Please inform us beforehand. If undisclosed equipment is damaged, we can’t accept liability.

7. Payments

Payment is due on the day of completion by bank transfer, card, or cash. Late payments may incur a charge of up to 8% and a one-off compensation fee of £40.

8. Pets

We love animals—but for safety, please keep pets confined during the visit. You remain responsible for your pets and any incidents that occur.

9. Deposits

A 50% deposit secures your appointment. Full payment may be requested for short-notice bookings. Missed deposits may result in lost slots.

10.  Cancellation Policy

We understand that plans can change. However, to help us manage bookings and avoid lost working hours, our cancellation policy is as follows:

• 5+      working days’ notice – full deposit refunded
• 3–5      working days’ notice – 50% of deposit refunded
• Under      3 working days’ notice – deposit is non-refundable

If full payment has been made in advance, 50% is treated as your deposit for the purpose of this policy.

We reserve the right to retain deposits or apply cancellation charges if notice is insufficient to fill the slot or recover preparation costs. This ensures fairness across all bookings and keeps our schedule running smoothly.

11. Damage or Breakages

We work carefully, but accidents can happen. Notify us immediately. We aren't liable for unsecured items like wall hangings or loose shelves.

12. Supplies

We supply all necessary equipment and safety devices (MCB, RCD, RCBO, SPD) to meet UK regulations. You may provide fittings—just let us know in advance.

13. Illness Policy

If anyone in the property is unwell with a contagious illness, please reschedule. This protects our team and other clients.

14. Biohazard Policy

We reserve the right to cancel if we encounter bodily fluids or hazardous materials on site.

15. Confidentiality

We follow GDPR and keep all customer information private. Keys provided for access are held only by our team and never shared.

16. Property Safety

We lock doors, close windows, and avoid answering the door unless instructed. Your home is treated with care throughout.

17. Electrician Safety

We don’t move large furniture or work at height without proper access. If ladders or platforms are needed, we’ll discuss space with you before starting.

18. Parking

If parking is restricted or paid, the cost is included in your quote.

19. Keys and Collection

We won’t hold keys long-term. If key collection is needed, travel time is quoted at an hourly rate. Lost keys must be reported immediately—rekeying or security costs may be your responsibility.