Terms & Conditions

YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS

By confirming your booking with us via our website, written or verbally you expressly acknowledge & consent to be bound by the stipulations of this Agreement, encompassing Sections 1-19 & any supplementary terms pertinent to your booking. This agreement extends to both yourself & any parties you represent, obligating compliance with all terms & conditions, including the timely settlement of all due amounts. Any violation may result in reservation cancellation & the pursuit of legal remedies against you.

1. 100% SATISFACTION GUARANTEE

To uphold our exacting standards, we unconditionally assure the quality of our services. Kindly inform us promptly if any aspect falls short of your expectations. Our 100% satisfaction guarantee covers all Electrical work carried out as per the agreement between you as the customer & MW Installation.  If, due to circumstances, you cannot inspect your property within the guaranteed time, you must inform MW Installation prior to work being undertaken, in such circumstances please request our 100% guarantee extension. We pledge to address any unsatisfactory work within 48 hours, and if rectification proves unfeasible, we will provide a discount equivalent to the time required to resolve the issue. We do not issue refunds.

2. PRICE QUOTATIONS

Our quoted prices are based on the information provided by our customers. Discrepancies arising from inaccuracies in property descriptions, such as additional works required, may incur extra charges beyond the initial quote.

3.  PROTECTION OF VALUABLES AND SENTIMENTAL ITEMS

Notification of highly valuable or sentimentally significant items upon our team's arrival is mandatory. If feasible, such items should be securely stored to prevent inadvertent damage. Excessive ornaments on shelves or tables may limit cleaning to avoid breakage.

4. RIGHT TO REFUSE SERVICE

We retain the unequivocal right to refuse service if the property is deemed hazardous, poses a threat to our team, contains illicit substances or weapons, or if potential damage to the property is anticipated. Full payment is eligible should our team depart due to any of the aforementioned reasons.

5. PICTURES & VIDEOS

We routinely capture images or videos of your property for documentation and transparency. However, no content will be shared on social media without your explicit consent. All media will be securely stored for up to two years.

6. SENSITIVE ELECTRICAL EQUIPMENT.

During some aspects of Electrical work, testing may be required, such testing can cause damage to sensitive electrical equipment (USB devices, LED devices, computer equipment etc). You will be asked if your property has such equipment to allow our engineer to make the required adjustments, should you fail to disclose any equipment and as such it is damged during testing MW Installation will not be liable for repair or replacement.

7. PAYMENTS

All payments are due on the date of completion. Payment methods include bank transfer, card, or cash. Invoices will be promptly issued after the service. Note that late payments may incur a penalty of a minimum of 8% of the service charge per day added to your invoice. You will also be charged one off Compensation Fee of £40.

8. PETS

While we do not assume responsibility for your pets, we take measures to ensure their safety. Pet owners are requested to confine their pets to a designated area during our visit, providing essentials like food and water. Clients bear full responsibility for any injuries caused by their pets to our staff. Additional charges may apply for incidents related to pet accidents.

9. DEPOSITS

A 50% deposit is required before your appointment, with the remaining balance will be payable upon job completion. For certain situations, such a last minute bookings we may request 100% payment in advance. Deposits are necessary to secure appointments and failure to remit a deposit may result in the loss of your preferred time or day.

10. CANCELLATIONS

Cancellations require a minimum 72-hour notice for a full deposit refund. For cancellations made 72-48 hours prior, a 50% deposit refund will be issued. Cancellations with less than 48 hours' notice result in a forfeited deposit.

If 100% payment collected before appointment, 50% will be treated as deposit and same procedure will be followed as explained above. Monitoring cancellations closely ensures fair treatment for all parties involved.

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11. BREAKAGE/DAMAGE

Our staff exercises great care during electrical work; however, accidents may occur. Immediate notification is crucial in case of breakage or damage. We are not liable for improperly secured hanging items or shelves.

12. SUPPLIES

We provide all necessary equipment and supplies for every booking, you the client do have the right to purchase fixtures and fittings, however to comply with UK regulations, all safety devices (MCB, RCD, RCBO & SPD devices) must be supplied by MW Installation, 

13. SICK POLICY

If anyone in the home has a contagious illness, such as Flu, Covid-19, Cold, Pneumonia, Chickenpox, Lice, etc., rescheduling the booking is advised. This precautionary measure prevents the potential spread of illnesses between homes and safeguards our staff's health.

14. BODILY FLUIDS/ BIOHAZARDS

MW Installations hold the right to cancel any booking on arrival should the technician find any Bodily fluids/Biohazards which may cause the technician to feel at risk.

15. CONFIDENTIAL AGREEMENT

Our services uphold complete privacy and confidentiality. Customer information, home details, and private data are never shared, aligning with GDPR legislation. Keys provided for property access are exclusively held by our employees.

16. YOUR PROPERTY IS SAFE

We guarantee the security of your property by ensuring it is locked, windows closed unless instructed otherwise. We refrain from opening doors to individuals such as delivery drivers unless specifically directed by the customer.

17. ELECTRICIAN SAFETY

Electrical professionals adhere to safety guidelines. They avoid moving heavy furniture, working on high or hard-to-reach installations without proper access, for areas which may require Ladder or access platforms a discussion will be held with you the client regarding space required.

18. PARKING

Additional charges may apply for limited or paid parking at the service location. This cost will be included in your quote.

19. KEY HOLDERS/Key Collection

Authorized representatives of MW Installation are not willing to be designated as key holders by the client. In the event of a lost key, immediate notification is necessary to initiate essential security measures. Any costs related to rekeying or security enhancements due to lost keys may be the responsibility of the client.

MW Installation are willing to collect keys to properties on the instruction for your as the client, travel time will be quoted for at an hourly rate for  key collection.